why do we need good communication skills
Recruiters and job seekers alike see the words ÁCommunication skillsÁ plastered on just about every job ad they read or write, and with good reason. ItÁs cited as the #1 desired
among by the NACE. Everyone wants an employee that can communicate well in the workplace. But what does Ácommunicating wellÁ really mean? Speaking Well Online course-taking website UdemyÁs blog offers a good rundown of what. They include: Listening Empathy - being aware of the needs of others through Patience Clarity Honesty Self-improvement Positive attitude We need to also, since it can often dominate a conversation more than our tone or words. Making sincere eye contact, dressing well, and having good posture can make the difference when , making a pitch, or working with a client, and employees arenÁt either. Employers look for these skills because they canÁt be easily taught in the workplace. The qualities that make up communication skills might seem simple to learn, but employers donÁt see them in the workforce as much as theyÁd like to: 60% of employers noted in a recent survey that many applicants lack the communication and interpersonal skills needed to thrive in the workplace, and 44% noted in another survey that those same skills are the they want to close. 60% of employers say many applicants lack the communication skills needed to thrive in the workplace. Communication skills are valuable, employers know that, and not enough candidates have them. But why are they so important? The Importance of Communication Communication is vital to getting work done in any field, and employees are recognizing this as well. Of the people whoÁve identified their workplace as a bad place for communication, 34% of them have cited. 30% say that they donÁt have the information necessary to perform their job as best as they can. 86% say a project failure.
If your workplace doesnÁt have enough people who recognize the value of communication, chances are they wonÁt be able to disseminate the right information to the people who need it on time, leading to people waiting on emails and answering follow-up questions. 86% of employees say a lack of communication leads to project failure. ItÁs a problem that notÁs going away, but not many employers are doing much about it besides actively looking for those skills when they hire. Only 27% of employees once theyÁre on board, and as few of them are confident about their ability to communicate in the workplace. It gets worse: only 18% of employees get evaluated for their communication skills during performance reviews. Employers clearly think communication skills are important to working in their offices, but theyÁre not affirming or reversing their first impressions of a candidate as much as they should. Only 18% of employees get evaluated for their communication skills during performance reviews. Implementing communication skills training is more than just a small-scale solution. 60% of employers who train employees in (PMP) see a positive ROI within three years. Even executives looking at landing jobs need to evaluate their communication skills. "I like to ask people what theyÁve read, what are the last three or four books theyÁve read, and what did they enjoy about those. And to really understand them as individuals because, you know. you have to probe a little bit deeper into the human intangibles, because weÁve all seen many instances where people had perfect rösumös, but werenÁt effective in an organization.
Á Á Richard Anderson, CEO of Delta Airlines ( So we know that communication skills are, why employers value them, why employees need them, and have identified the problems they both have in learning, teaching, and developing them. WhatÁs the best way to find communicative clients and train the ones you have? Communication is the process by which we share and understand information. This can be achieved verbally, visually, non-verbally, and through writing. Communication is considered effective when the message is received and understood in the way it was intended. In today's hectic world, we rely heavily on the sharing of information, resulting in greater emphasis being placed on having good communication skills. Good verbal and written communication skills are essential in order to deliver and receive information quickly and accurately. In contrast, poor communication skills can have a negative impact on all aspects of a personÁs life. A poorly delivered message may result in misunderstanding, frustration and in some cases disaster. How well information can be transmitted and received is a measure of how good our communication skills are. As the saying goes, itÁs not what you say but how you say it that counts. To communicate well is to understand, and be understood. Verbal communication is delivered and received face to face, by phone, radio, computer, television and other media. Non-verbal communication is delivered and received through body language, eye contact, gestures, and how we dress or behave. Visual communication is delivered and received via charts, maps, images and graphs.
Written communication is delivered and received through printed or digital media such as letters, e-mails, books, magazines, and the internet. Speech and Language therapists work with children and adults who experience difficulties with verbal and non-verbal communication. When we communicate verbally, it involves not only speaking, but also requires non-verbal communication skills Á listening, eye contact, body language, and turn-taking (if it is a conversation). Children and adults need to be able to formulate sounds, words and sentences well, in order to maximize their listenerÁs chances of fully understanding their message. Mispronunciations, a stutter, insufficient language skills, or a word-finding difficulty can greatly hamper a personÁs ability to get their message across. Also, delivering too much information can be as counter-productive as delivering too little. How we communicate is dependent on the context of the situation too. This could involve considering the audienceÁs age, gender and their existing knowledge levels. A different approach is needed for different situations in order for the information to be meaningful to the listener. Body language needs to be in line with the verbal content. When used effectively, facial expressions, gestures and posture can greatly improve the listenerÁs understanding of the verbal information being presented. It can also add interest, and help to maintain the listenerÁs concentration. Eye contact between speaker and listener is important too. If a speaker actively seeks out eye contact when talking, he or she is judged to be more believable, confident and competent.
However, too much eye contact can make the listener feel uncomfortable, or think the speaker rude, hostile and condescending; and too little eye contact can make the listener think that the speaker is uneasy, unsure or insincere. The ÁrightÁ amount of eye contact results in a sense of mutual likeability and trust, and a strong connection. How much eye contact is considered appropriate though will always depend on the situation, the setting, cultural expectations, gender, and personality types! Being able to effectively listen is an important communication skill as well. It is easily overlooked, as people tend to focus more on what they want to say, rather than actively listening to the other personÁs comments. Turn-taking is important in any good conversation. Knowing when to pause and allow the listener an opportunity to respond is a skill well learned. It conveys respect, and a willingness to hear the other personÁs point of view. Conversation is the swapping of thoughts and information. Most people seek opportunities to communicate with others, to share their thoughts, and to grow as individuals through these interactions. The importance of having good communication skills cannot be stressed enough. It is the key to a personÁs happiness and success both as a child and ultimately as an adult. The ability to communicate well is not only an essential life skill, but arguably the most important one. ÁCommunication leads to community, that is, to understanding, - Rollo May (1909 Á1994), existential psychologist and author By Sara Spurr Speech Language Therapist Adv. Dip. Tchg, Higher Dip. Tchg, Dip. Tchg end. Sp. Th. , Dip. Clin. Hyp. , Dip. ESSTN
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