why does my laptop mouse pad keep freezing

Hi katy,
Thank you for choosing Windows 8 and for providing us an opportunity to assist you. Itвs unfortunate that touch pad becomes inactive frequently and the pointer doesnвt respond. We will definitely help you with this issue. Just a few question first to understand the issue better; 1) What is the make and model of the touchpad? 2) When did this issue with touchpad start? 3) Did you make any recent hardware or software changes to your computer? 4) Does the touch pad freeze randomly or during a particular process? From what you have mentioned, I would suggest you to try these steps to see if it resolves the issue: Method 1: Troubleshoot Windows 8 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your touch screen. Refer these steps: Press Windows key +X, select Control panel Method 2: Update driver I would also suggest you to check for updated drivers for your touch screen display in the manufacturerвs website.


Method 3: Compatibility mode If updating the driver didnвt help, then I would suggest you download the Windows 7 touch screen display driver and install it in Windows 7 compatibility mode and check if it works. Refer to these steps: Right click the driver installation file and select Properties then tap or click the Compatibility tab. Place a check in the Run this program in compatibility mode. Tap or click the drop down box and select Windows 7, then tap or click OK. Try installing the driver and check. Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help. Hi Spyware Doctor and John Dubinsky, Thank you both for your help! I just remembered a simple test which I hadn't done yet. You may be interested in seeing the results below. John, I tried cleaning the touch pad with alcohol, but there didn't seem to be much of anything to remove, i. e. very little dirt, gunk, etc. 1. Touch pad and built-in keyboard: Check the touch pad to see if this freezes it?


YES, using the keyboard freezes the touch pad pointer! 2. Touch pad and USB keyboard: Check to see if the same problem with touch pad freezing exists when using an external USB keyboard? No, the touch pad pointer does not freeze even when using the "O" key. Does it freeze with the USB keyboard plugged in and using the built-in keyboard? Yes, using the "O" key. 3. USB mouse: With the Synaptics config to disable touch pad when external mouse is detected, the touch pad is disabled, but the external USB mouse is not affected by any amount of keyboarding - i. e. the external mouse does not freeze. Test with touch pad activated at the same time as external mouse (Synaptics config): Using the external mouse has no influence on the touch pad - i. e. touch pad does not freeze. However, using built-in keyboard with USB mouse connected causes touch pad pointer to freeze which indicates that the something between the built-in keyboard and touch pad is causing the problem. 4.


USB mouse and keyboard: Test to check for freezing using external mouse and keyboard? No freezing! Test built-in keyboard and touch pad with external USB mouse and keyboard connected? The letter "O" test freezes the touch pad when pressing the key repeatedly, but not when the key is held down for a few moments and released?! Test built-in keyboard to check other keys which cause freezing: - yjbm all cause freezing when pressed repeatedly but not when held down. - qwertopasdfghzxcv cause no effect whatsoever. The probable conclusion of this test is that the keyboard is starting to have problems and is causing the touch pad freezing problem. Why there would be any connection whatsoever between the keyboard and touch pad pointer freezing remains a mystery. But, when the external USB keyboard is used, the touch pad pointer functions normally! Using the external USB mouse also presents no problems. Using the external USB (or PS/2) keyboard with no problems indicates that the built-in keyboard is faulty especially because there are several keys which cause the problem.


This test indicates the same result as changing the built-in keyboard, i. e. substitution. Using the external USB mouse indicates the same in relation to the built-in touch pad. But, while using the external USB keyboard the touch pad presented no problems. Therefore, it is safe to conclude that the problem is not software related (i. e. drivers, etc. ) a nor is it a problem related to hardware such as the motherboard or any keyboard/touch pad related hardware, because when the external keyboard or mouse are used the touch pad presents no problem. Also, the use of an external keyboard uses the same hardware as the built-in keyboard, but did not present any problem. It would probably be safe to say that substituting the built-in keyboard would resolve its problem and probably the touch pad freezing problem as well! Regards, John.

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