why does ms word 2007 keep crashing

A funny thing happened after I installed Windows Vista Service Pack 1 on my PC: Word 2007 started crashing whenever I closed it, and all but a handful of the application's settings became inaccessible. I still haven't figured out how to keep Word from crashing on exit, but I regained access to the program's settings by disabling all add-ins. Unfortunately, it took me the better part of an afternoon to figure out this partial solution, and I'm no closer to finding the source of the crashes, though Vista SP1 is the prime suspect. My first attempt at a fix was to close Word, and then find and rename the Normal. dotm template (it's called Normal. dot in earlier versions). Word simply recreates the template the next time it opens, with all settings back to their defaults. This catch-all repair, which I've used in the past to reset Word, had no effect this time.


I then decided to run the Microsoft Office Diagnostics utility. Since I couldn't access the program via the Resources tab in the Word Options dialog box (only the options on the Popular tab were available), I ran it from the Start menu shortcut under Microsoft Office Tools. Use the Microsoft Office Diagnostics utility to troubleshoot problems with Office apps. None of the tests indicated any problems, though one of the results directed me to check "Download a file periodically that helps determine system problems" in the Privacy Options dialog box, after which I was instructed to wait a week for the problem to fix itself. Microsoft Office Diagnostics may direct you to activate this feature in Word 2007's Privacy Options. I reopened Word without loading the Normal. dotm template or any add-ins by pressing the Windows key, typing winword. exe /a, and pressing Enter.


This allowed me to get to all the Word options, and to close the program without crashing. That told me the problem had to be due to a Word add-in. (The privacy setting the diagnostic program referenced was already checked, so that advice turned out to be pointless. )
I clicked the Trust Center tab in the left pane of the Word Options window, then the Trust Center Settings button, and the Add-ins tab on the left. There I checked Disable all Application Add-ins (may impair functionality) in the right window. Since my "functionality" was already pretty compromised, I figured I didn't have much to lose. When I reopened Word the normal way I could access all settings, but the program still crashes whenever I close it. I searched the error code and mso. dll it mentioned and tried several of the suggestions offered in various forums, but nothing solved the glitch: Not updating my printer driver, not editing the Registry, not even relocating my Office 2007 installation.


I may have to use System Restore or my most recent image backup to reset my PC to its state before SP1 was installed, but I'm going to wait a while before taking this step in hopes that a patch becomes available, or I stumble upon a fix. Closing Word 2007 after Vista SP1 was installed causes a crash with this error message. Tomorrow: the pros and cons of Windows' System Restore. After I installed the latest Windows Updates this morning, I got home and noticed that Microsoft Word 2007 would crash every single time I opened Word. To make matters worse, Word would also crash every time I tried to exit the program. Lovely conundrum. After an hour of frustration and a giggle at the appropriately titled, it occurred to me that I went through this exact issue some time last year.


A quick hunt through my revealed the answer in the form of the Microsoft Knowledge Base s article about. The issue is with a corrupted key in the registry. The steps to fix this problem are: Exit all Office programs. Open the Registry Editor by selecting Start, Run, type regedit, and then select OK. Locate the following registry subkey: HKEY_CURRENT_USERSoftwareMicrosoftOffice12. 0WordData Back up the registry key (select the Data folder, and then select File then Export. Call it whatever you want and save it to an easily accessible spot like your desktop). Delete the Data subkey (select Data, then select Delete from the Edit menu). Exit Registry Editor. Start Word. Ta da! Hopefully this will save you some hours of frustration!

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