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why does my bt broadband keep disconnecting

If you're having problems viewing web pages or difficulties connecting to your Hub, then you've come to the right place. If you're having problems viewing web pages or difficulites connecting to your Hub, then you've come to the right place. Many of our customers with broadband connection problems find that the following steps help. Make sure there are lights on your Hub. If not, check the power cables are plugged in properly and it's switched on at the mains. Turn off your Hub, computer and any devices you're trying to connect for five minutes before restarting. This can really help. There might be a temporary problem with the network that's affecting every broadband connection in your area.

You can check for network problems by entering your telephone number on our
Broadband needs a working phone line. So check you can make a phone call and that there's no noise on the line. The issue may be with your internal telephone extensions rather than being a problem with your phone line itself. You can easily check this by connecting your Hub to your test socket. Watch our video to find out how to do this: You can test your connection, report a fault with the network and fix a wide range of broadband problems using our troubleshooting tool. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment.

If you can't connect to your BT Broadband, you can also do all of this using your mobile internet connection. Need advice on how to get the best broadband speed? Go to Your home set-up may be causing problems. To solve these, go to For tips on how to solve wireless problems, go to Already reported a fault? Track your fault, change contact details and appointment times using our Download speed (Mbps): 2. 94 Upload speed (Mbps): 0. 38 Ping Latency (ms): 41. 50 1. Best Effort Test: -provides background information. 2. Upstream Test: -provides background information.

We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. Tried a corded phone on the Quiet Line test which made high-pitched bleeping noises (thinking that it might be broken). When I tried a cordless phone I could only hear a quiet static. Hope I've done that correctly,

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