why does my broadband connection keep dropping

Why is my internet cutting out? Here are some reasons why your internet connection might be cutting out, and steps you can take to try and fix them. If you're having problems with your internet connection we're here to help. It's very frustrating when your broadband keeps going off, but it might be possible to figure out why it's happening and - hopefully - fix it. If the problem is a dodgy router and you need a new one, see our list of the
First, you need to establish whether it's a problem only with the device you're using or not. So, if you keep losing your connection to the internet, try using a different, phone or tablet and see if it's still happening. If the connection seems fine on another device and it turns out to be your laptop or PC that's the problem, here are a few things to try. One easy check, if it's a Wi-Fi device, is to move closer to your router. Sometimes it might appear you have a Wi-Fi connection, but in reality it's too weak to provide enough speed for doing anything online. If you have Windows 10, it could be a software problem as a particular update is known to cause internet connection problems. Open the new Settings app (the cog icon on the start menu) and go to Update security. Click the 'Check for updates' button and allow them to install. You can also try swapping from Wi-Fi to a wired network connection (or vice versa) if you can. It's possible the problem is with a failing Wi-Fi adaptor, or that it just needs a software update - in which case search for newer drivers. You should be able to find the make and model in Device Manager, which you'll find in Control Panel.


If the hardware itself is at fault, you can buy a USB Wi-Fi adaptor for a few pounds which should fix the problem. Obviously, can't apply the same process to a smartphone or tablet, but you can make sure you're running the latest version of Android, iOS or whichever operating system your device runs. If all your laptops, phones and other devices are having the same connection problems, turn your attention to your router. There many be several LEDs, but one should show the status of the broadband connection. If there is no connection, this light could be red, orange or might be flashing to indicate there's a problem. You may have resort to the manual, but try and identify whether those status LEDs are telling you anything useful. If you do discover that you have a 'red' internet light and the router doesn't appear to have a broadband connection, here's what to do. The first thing to try isn't very technical: just turn it off and back on again. Rebooting the router fixes connection problems a surprisingly high proportion of the time. If it doesn't cure the problem, check all the wires are properly connected, especially the ADSL filter (if there is one it'll be a little box plugged into your phone sockets with two telephone cables coming from it). In fact, ASDL micro-filters are often the cause of broadband problems, as are phone extension cables. Make sure your router is connected to an ADSL micro-filter which is itself connected to the main (master) phone socket in the house, not an extension. If none of that works, you can also try completely resetting the router, as well as upgrading its firmware to the latest version.


Bear in mind that resetting it could mean you need to enter your broadband settings again, as well as changing the Wi-Fi settings or re-entering the Wi-Fi password on all wireless devices. If you have one, try swapping out the router for a spare to see if that cures the problem. If your broadband is out for a while, check whether there's a problem affecting your local area. This is tricky without an internet connection, but you could use a smartphone (with a 3G or 4G internet connection) to search for any issues with your broadband provider. Or you can check these service status pages, or ring the following numbers for the main providers: Intersting. I have what appears to be a very similar issue. My problems started on the mornign of 08/12/17 when my net connection just dropped. It reconnected in around 90 seconds. Thinking it was "one of those things" I paid little attention. Another disconnet/reconnect that afternoon, was followed by one the next morning. Chacking the hub logs I found 3 futher disconnest between 03:00 and 04:30 that day. I called BT to report his intermittant issue. Over the next week I spoke to a number of people who basically did a few "tests" and cleared down. Then told me to wait 48 hours. Eventually I got sick of this and spoke to a manager who went through it all again from scratch. A replacemnt hub was suggested which duely arrived 3 days later. The new hub made no difference. But on calling BT support again - the call was closed when they sent the new hub. Very unprofessional in my opinion to close a call with no idea it was fixed.


Another round of tests and cleardowns with no fix. An egineer was booked for 04/01/18 with a call bak the following day to check where we were. Around 40 drops in the 6 days waiting for the engineer! The engineer came. Ran line tests broadband tests. No fault was found. He replaced the master socket as mine was an "older version". Still the drops continue at totally random times. The prmoised call was not received yesterday, so I called support again. The first support agent wanted to "start again" as they had again closed my fault. I aksed to speak to a senior agent. Again I had to go through it all again from the start. A call back an hour later told me they could send an engineer out again but had no real hope they would find a problem. Then started to say as I check work emails and acccess a work system from home that I was a business user and I would get no more help than an egineer and then they would cease helping. Another request to speak to someone senior was granted and now I am being told they need to book an "SFI" engineer but the system will not let them despite they can see I have had 4 connnection drops since 02:00 this monring. Now waiting for another call back. One suggesteion was to cease my service. Disconnet my broadand and phone for 10-14 days and then request a reconnection - this might get me on a different circuit which might cure the intermittant fault. Totally infurating. There is no joined up approach to fault finding just a flow chart system which loops back to the start when they get stuck.

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