why does comcast keep hanging up on me

Hi Susandoran,
Thank you for taking the time to bring this matter to our attention. Without your feedback, we are unable to improve the service that we provide. I assure you that this is definitely not the service and support we expect our customers to receive, and we are continuously working to increase customer satisfaction. We strive to deliver a great experience to every customer, and we hope that your future experiences with our service will be more favorable. If you have any further questions or concerns please feel free to respond directly to this post.


Did you ever get this resolved? I had the same issue with a lady hanging up one me. I do not want a credit or anything I just want her fired, reviewed, anything. These kind of practices have spurred me to start looking for my services elsewhere. The company I work for also uses Comcast Business on a wide scale throughout the state. I will be making sure they are aware of the kind of customer service I received from them. They may not care about losing my one line, but I can bet they will not to be happy if management feels the way I do.


That this is simply unacceptable business practices, never before in my life have I had a customer service representative act the way she did. I've been looking for a place to place a complaint and I will not rest until I found out who I spoke to. Any ideas where to start or should I start sending letters. Oh and they double billed me for two months when I switched from Residential to Business, even though they took the lines out and the boxes were turned in.


On a side note, I did receive a hit on my credit score from this error as well so I will be calling in each one to dispute with creditors. These practice are not tolerable and I as a consumer will not stand for it. Every person I meet that ever discusses internet, phone, or TV. I will be telling my story for YEARS to come. I still complain about Verizon to people when they switched my unlimited data contract without my knowledge on an upgrade. yeah that was like 5 years ago and I will tell it till the day I die.

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