why does broadband disconnect when phone rings

Alright well I have this problem too but mine is a little different from yours. First of all if your INTERNET is disconnecting when you get a phone call then it's simple to fix. If you're using ADSL then it's probably a filter problem. You'll need to find out what your specific telco company recommends but for me I have the ADSL jacked straight into the wall without a filter. The I have every other device that uses the phone line (fax, telephone, security alarm) run through filters. These are very important, if your line isn't split correctly then your ADSL will disconnect whenever the phone rings because there isn't enough line left for it. Now for the same problem on DIAL-UP, you simply have to find out what number to dial to disable call waiting. For me it's *52, so if I put that in front of the telephone number in my DIAL-UP it will disable call waiting while you are connected to the internet. Now if your WIRELESS connection drops, when the phone rings it's usually because of this:
You have a cordless phone in your house that is using the same channel as your wireless router.


Now routers are generally quite different so there's no one way to fix this. Just look up your make and model of modem on google and find out how to change the channel on your modem. It's pretty straight forward and not very time consuming to fix. Also one thing to note is that you shouldn't automatically jump to the highest channel that you can because your wireless card may not be able to go that high. If none of these work for you then let me know your specific problem and I will try to help as best I can. So its been a nightmare if I am honest. Had too have a lot phone calls with BT customer service. Had to schedule ring backs and sometimes they wouldn't even call back. Been messed around a lot. Had 5 engineers so far, one added a new filtered faceplate to the box and made some changes at the exchange.


The 2nd engineer did some tests but couldn't find anything wrong with the line or the equipment. Its impossible to show the fault to an engineer if he arrives at the time when the broadband is working fine. the 3rd engineer didn't turn up, despite me being in all day. Apparently they had a lack of engineers, it would have been nice if they had let me know though This time they said they found a fault with a copper joint when doing tests on the line, so they arranged the fourth engineer. The engineer said the problem wasn't a copper joint but with the green box and we would need another engineer with different training. the 5th engineer didn't check the green box but checked the line which came back ok and reset the speeds which the made the connection a lot more unstable. Also suggested to get an SFI to look at the line. The problem still isn't fixed and keeps re occurring.


I find that I am having to disconnect the phone if I want to use the broadband without the risk of disconnect. Even a telemarketer can disconnect the router with a phone call. It also can be really unstable disconnecting randomly throughout the day. The speeds then start to drop after all the disconnects, which results in poor download/upload speed. The connection does tend to get more stable when the speeds have dropped enough. The noise margin on the help desk can also be very low, sometimes around 0. 5 - 1 usually right before a disconnect. I would like to request an sfi to look at the line, will they charge even if they cant find a fault or if its found to be a problem outside the property? I don't want a big bill from an sfi visit and also don't want to keep paying for service I am not getting either. Really gutted that I left talk talk now. I would appreciate any help or advice you could give me.

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