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why do we need to retune freeview

Why do I need to retune? Posted March 25, 2013 -
When you retune, your Freeview TV or box scans for new channels and any changes to existing channels. Its a good idea to retune regularly perhaps once a month to make sure that you are receiving all the channels available and getting the best out of Freeview in your area. Press menu on your box or TV remote control. Now select set-up, installation, update or similar option. If youre asked for a password the default code is 1234 or 0000. Now select the first time installation option (sometimes called factory reset, full retune or default settings). Press OK if your equipment asks if it is OK to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found. You may find that channel favourites and scheduled recordings are also deleted so check and reset these. If you are still encountering problems check the instructions for your product on the section. Your equipment may automatically retune, or you may need to do it manually. You will find more details in your user manual, or you may be able to follow on-screen instructions. Related content: On-screen messages will let you know when changes are happening in your area.


If you find you are missing channels on or after this date, you should retune to get them back. If youre still missing services after completing a retune and need help, contact the Freeview Advice Line on freephone 0808 100 0288. Some equipment will retune automatically. You can also check if you need to retune by using our retune checker above. Retuning your Freeview TV or box is straightforward and should only take a few minutes. The exact process will differ slightly between makes and models. Step 1 Press menu on your box or TV remote control. Step 2 Now select set-up, installation, update or similar option. If youre asked for a password the default code is usually 1234 or 0000. Step 3 Now select the first time installation option (sometimes called factory reset, full retune or default settings). Press OK if your equipment asks if it is OK to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found. Depending on your TV equipment you may need to reset channel favourites and any scheduled recordings. Further information on retuning is available from the Freeview Advice Line on freephone 0808 100 0288. Retuning your Freeview TV or box should restore your channels in most cases.


However, in some cases you may need a new aerial to continue watching all available services. For more information or help with this call the Freeview Advice Line on freephone 0808 100 0288. Support may be available where a new aerial is required. Retuning your Freeview TV or box should restore your channels in most cases. However, if you have completed a successful retune and still cant receive these, we recommend that you contact your landlord or property manager/factor about adjusting the buildings aerial system. Landlords and property managers responsible for buildings with a communal aerial system are advised to contact their maintenance team or aerial installer to ensure equipment is set up to receive and distribute Freeview channels on the correct frequencies. Information on the frequencies used by transmitters for installers is available via the coverage checker. Viewers with other TV services that offer Freeview channels, such as YouView, BT TV, TalkTalk, EE and NOW TV will also need to retune if they receive their signal from a transmitter where signals are changing. Satellite and cable TV services are not affected. You will need to wait until work is completed at your local transmitter before retuning your TV or set-top box.


Problems with reception following these changes can occur but are rare and are most likely to affect households with older rooftop aerials. If you find you are still missing channels after you have completed a full retune, contact the Freeview Advice Line for further information. Should you choose to arrange independently for an aerial engineer to carry out work, we are not obliged to refund any costs you incur. Digital Mobile Spectrum Limited is working with us to provide help for viewers and operates the Home Support Team. Installers will carry an identity card with a photograph that you should ask to see and you will be given the name of the installer in advance of the visit. Never agree to have work carried out by an installer if you have not arranged the appointment. Ofcom announced in 2014 that some TV airwaves used by Freeview would be reallocated to mobile broadband. These changes are being implemented region by region and are due to complete in the summer of 2020. A similar process is being carried out across Europe to meet a predicted increase in demand for these new services. Freeview is currently working with Digital UK, broadcasters and Digital Mobile Spectrum Limited to provide information and support for viewers in area where changes are occurring.

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