why is my ee bill so high
a credit В any extra call, text and data charges outside your plan
-В an early termination charge. If you're in your minimum term and have more than 30 days left until it ends. The amount is calculated from the date you contacted us to cancel your contract until the end of your term - if you're within the last 30 days of your minimum term or outside of it, you'll need to pay a notice period charge. This is based on 30 days' line rental from the date you contacted us to cancel your contract - if you've asked for a PAC code, weвll calculate this charge from the date your number is transferred, not the date you receive your PAC code text UP to 150 (free of charge) We will text you back informing you whether youre eligible, and explaining what to do next.
Please note: PYou can upgrade to a new phone and plan if youve got less than 45 days to go until your contract renewal date.
If your account has an outstanding debt on your phone plan you will not be eligible for an upgrade until the outstanding amount is settled. P Upgrading early If youre not eligible for a free upgrade, dont worry you can get your hands on one of the latest handsets by paying off your remaining contract and upgrading early. You qualify for an early upgrade if You're a SIM-only customer on a P12, 18 or 24 month Por any other pay monthly plan with EE You wont qualify for an early upgrade if Keeping your own phone You can keep your existing phone, or trade it in for cash through ourP Pscheme. 14-day cancellation period You can decide to cancel your Early Upgrade by telling us within 14 days, unless you have chosen to recycle your old phone with Recycle and Reward.
Changing your plan You can move to another price plan with a higher contract value after you have been on your current contract for three months or more.
Please note: You are not able to move to another price plan with a lower contract value during your contract. Contact us about upgrading If you'd like to speak further about your upgrade options, please, we'll be happy to help.
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